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Heather Townsend

heather townsendIntroducing Heather Townsend:

I help professionals become the Go-To-Expert. Unusually for someone with an Engineering Degree, I accidentally became a writer and used my knowledge on social media to write the current best-selling and award-winning book on networking, The FT Guide To Business Networking.

Since that point I have written three more books, ‘How to make partner and still have a life‘ (co-authored with Jo Larbie) ‘The Go-To-Expert and ‘Poised for partnership‘. People frequently talk about me as someone who really knows her stuff – which may be the reason I have, over the last decade, worked with over 300 partners, coached and trained over 1000 professionals at every level of the UK’s most ambitious professional practices.

My work splits into about 50% Executive & Business Coaching with Partners & potential partners, with the rest split between training, speaking and writing. Like many writers and consultants, I have picked up a few qualifications and awards along the way.

  • In 2015, the ICAEW decided I was the number one online influencer for the accountancy profession.
  • I’ve judged the British Accountancy Awards in 2011, 2012 and 2015, as well as Practice Excellence in 2015.
  • In 2015 I became a fellow of the Professional Speaking Association.
  • Graduate of Oxford University,

My articles and quotes regularly appear in the print and online press, e.g. Financial Times, Guardian, Times, Legal Week, Accountancy Age, Accounting Today, Daily Mail, Real Business, Modus Magazine, XU Magazine and Accounting Web.

Contact me, if you want someone who can help you:

  • Achieve your partnership ambitions, without losing sight of who you are and your life outside of work
  • Build and create a persuasive business and personal case for partnership
  • Keep and develop the potential partners you have in your firm
  • Build your own client portfolio, using referral marketing tools and techniques such as networking and social media.

To connect with me on social media:

Heather’s background and approach

Here is an interview with me to give you a little more background on who I am and what makes me tick:

What prompted you to start writing?

I started blogging as a way of using social media to generate new business. Initially, I wasn’t very successful at the winning new business bit, but I fell in love with blogging. That passion for blogging, became a passion for writing and the FT Guide To Business Networking became my first book. Writing a book is the second hardest thing I have ever done – if you are interested, being at home with a newborn and 16th month old child is the hardest thing I have ever done! I experienced a completely addictive high at the book launch for ‘The FT Guide To Business Networking’, and realised I wanted to experience that high again… so I needed to write the book I had always wanted to write, ‘how to make partner and still have a life’

What do you prefer writing, coaching, professional speaking, or training?

Tough question! I like all four of these things and as long as I am not doing too much of one of these, I am a pretty content person. Anything that allows me to tell a story and help people learn, makes me happy.

How would people describe you?

Sharp, bright, enthusiastic, passionate, warm, friendly and an insightful listener.

Who is in your support team?

There are many people in my support team – and don’t read anything into the order I talk about my team members. My husband and children are the reason I can be found smiling, whilst realising I really can not play football, or kick it reliably in the direction I want it to go. Jon, my business partner is my rock and close friend. He brings calm and order to my chaos, and like my husband indulges me my big ideas, then quietly mothballs them. Lisa is Jon’s and my chief organiser, and has saved our bacon many times. (Yes, really) And lastly, but by no means least, we have my Nanny, Debbie and my personal coach, Mike.

What does ‘having a life’ mean for you?

Not having to compromise on being there for key dates in my my family’s lives – such as sports day and birthdays. But also, being able to be me (not just mummy or wife), and have a meaningful career which stretches me mentally.

Where is your favourite place in the world?

The French Alps in summer. The food, the wine, the inspiring views are what does it for me.

Biggest kick you get out of your work?

Hearing my clients talk about what they have achieved through our coaching relationship.

What one word describes you?


What motivates you to do what you do?

I’ve always been motivated by a challenge and I love building things. However, my biggest motivator is wanting my husband, children and Jon, my business partner, to be proud of me.

What can you be found doing when you are not at work?

I am a fully-paid up member of the slow-running club. There is nothing more that I love than the feel of the wind in my hair and the sun on my face as run along. I love my cooking and baking, and am currently compiling a blog of all my own gluten and dairy free recipes.