conflict resolution

Managing difficult conversations: 3 essential books to add to your arsenal

Here are 3 essential books that you need to add to your reading list. That is if you are looking for sound advice on how to manage difficult conversations (and people). I personally have all three books and regularly recommend them to my clients, particularly when they are struggling with conflict situations at work or …

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The ultimate guide to dealing with difficult or emotional clients

  How many times have you thought that your job would be much easier if you didn’t have to deal with difficult or emotional clients? The reality of a client-facing role in the professions is that difficult or emotional clients come as par for the course. I was running a training course on LinkedIn last …

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