difficult conversations

5 secrets to confidently and successfully give clients bad news

How to give clients bad news As a professional advisor, e.g an accountant, lawyer, or consultant, there are always going to be times when you need to give a client some bad news. The challenge is always how to deliver the news in a way which makes you feel confident that you can cope with …

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The ultimate guide to dealing with difficult or emotional clients

  How many times have you thought that your job would be much easier if you didn’t have to deal with difficult or emotional clients? The reality of a client-facing role in the professions is that difficult or emotional clients come as par for the course. I was running a training course on LinkedIn last …

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7 no-nonsense but effective ways to tell a team member that they are not performing

  One common conversation I have with my clients is how to get the message through to a poor performer in the team. Whilst the intention is always there to have a difficult conversation, very often this intention is not acted on. After all, there are always more pressing client matters to attend to than …

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Most popular (and effective) tactics to fix a struggling team

In last week’s blog post I talked about the need for partners to successfully manage and lead their team. However, what happens if you inherit a struggling team? After all, the professions are full of dysfunctional teams and non-team players. In this article, Jon Baker discusses how to fix the struggling team, once and for …

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3 books everyone who hates difficult conversations needs to read

  Here are 3 great books that I suggest you put on your reading list to help you deal with difficult people and conversations. I have all three books and regularly recommend them to my clients, particularly when they are struggling with conflict situations at work, or difficult conversations they know they need to have. …

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