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How to have the account management call without feeling like you are being an order taker for the client
Do your client ‘account management’ calls feel more like taking orders than giving valuable advice? In this episode, I explain how to change these conversations so you feel like a valued professional and trusted advisor not just another pair of hands. This problem often happens when we let the client dictate the entire relationship, slowly…
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What to do before you write a proposal to increase the chances of the client saying yes
Do you spend hours writing the perfect proposal, only to be ghosted by the prospect? In this episode, I explain why the problem isn’t your proposal, but what you did before you ever started writing it. Too many of us treat a proposal like a sales brochure, but the sale should be made long before…
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How to generate more work from your network whilst doing less networking
Here’s how to go from coffees to instructions whilst spending less time ‘networking’ and more time winning work. Do you ever feel like your networking is like “chucking jelly at a wall and hoping some of it will stick?”. It’s a common feeling; you’re busy with coffees and events, but it’s not translating into meaningful…
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What to do when a client pushes back on fees for out-of-scope work
What do you do when a client pushes back on fees for out of scope work that they have asked for? In this episode, I show you how to handle that awkward conversation without damaging the relationship. Or getting into trouble with your partners for writing off or discounting the extra fee due. It’s a…
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How to become a recognised expert in your field
This is what I have done over the years to become a recognised expert in helping people make partner, and when they get there, stay there. Do you want to become a recognised expert in your field? For clients and work to come to you based on your known expertise? In this episode, I’m sharing…
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The 10 minute conversation to create strong working relationships from the word go
Do you hate working with someone new? Knowing that it is going to take time to work out how to get the best of them? When you start working with someone new, do you just hope for the best? The most effective people managers don’t leave working relationships to chance. They have a repeatable and…
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How to stop partners from nicking your team
This is what I have done over the years to become a recognised expert in helping people make partner, and when they get You’ve got a crucial deadline, your project is at a critical stage, and you have the perfect person on your team. Then a partner nicks your team member. Here’s how to stop…
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How to find your trusted and capable number 2
Do you look at partners and wonder how they got such a brilliant senior associate who just ‘gets it’? And how your life would be easier if you had that trusted and capable number 2? The secret is that great deputies aren’t found, they are made. In this episode, I dismantle the myth of the…
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Here’s a great tactic to stop your work going to the bottom of your junior’s to-do list
Do you ever feel your work gets pushed to the bottom of your junior’s list? Do you worry about being seen as ‘demanding’? The problem often isn’t your team, it’s that in your desire to seem nice, your polite language is being translated as “non-urgent”. This episode tackles the common frustration of having your work…
