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MAKING AN IMPACT PROGRAMME

Recordings on communicating with impact

The Power of Story-Telling

Dr Lynda Shaw is a neuroscientist who who is sharing about the connection between the brain and storytelling and how powerful storytelling is with communication.

The power of being brief

Joe McCormack, author of Brief, shares reasons why it is important to be brief to ensure you make an impact and strategies for achieving this.

Reducing the noise

Joe McCormack, author of Brief and Noise, shares his thoughts for being more effective; including learning how to have quiet times and setting boundaries.

TEDx, TED and Videos to watch

Reducing the noise

Joe McCormack, author of Brief and Noise, shares his thoughts for being more effective; including learning how to have quiet times and setting boundaries.

Your body language may shape who you are

Body language affects how others see us, but it may also change how we see ourselves. Social psychologist Amy Cuddy argues that "power posing" -- standing in a posture of confidence, even when we don't feel confident -- can boost feelings of confidence, and might have an impact on our chances for success.

How can leaders create a culture of listening?

Kim Scott explains that there are two main ways of listening. She calls them quiet listening and loud listening. She counsels that as a manager you need to be aware of your own style of listening. Scott provides suggestions on how to have individual meetings with employees where they can go over their concerns in a setting where they can be helped to clarify their needs and have their ideas nurtured.

Radical Candor: Be a kickass boss without losing your humanity

It's a rare and precious thing to have a colleague who knows how to give praise and criticism in a way that's challenging and caring at the same time. It doesn't have to be as rare as it is, though. Radical candor can be learned. Kim Scott will explain a simple tool that will help you say what you really think in a way that helps you build stronger relationships at work.

How to use the Empathy Map

In this video Susan explains how to use the Empathy Map

Real life nerves when public speaking!

In this video Susan shows what happens when she got nervous and couldn't remember how to pronounce the word 'amygdala'

Pitching your voice

This is an old video that Susan promised to share where she explains how she pitches her voice.

The Sitting Diva Video

This is a video where Susan explains and demonstrates the 'Sitting Diva'

Useful articles to read

team away day

How to be a better communicator

From a clearer voice to better body language, People Management helps you to master the art of effective communication

remote employee monitoring

Your ultimate guide to leading your team during the Coronavirus – even if you are all working virtually for the first time

This article decodes exactly what has worked for me and my team as a virtual team who have all work from home for the last 3 years.

stop working long hours

18 tried and tested tips on how to run effective online meetings whilst working from home

Here is everything that you need to know for preparing, participating and following up on remote meetings whilst working from home.

Tools you will use on the programme

Conversation starter picture

Use this image to make sure you are never short of a conversation starter again.

Recording of how to use the Diva Contract

Download the Diva Contract Template

Use the Diva Contract to make sure you can set expectations with clients and colleagues on how you can work with them best.

Recording of how to use the Empathy Map

Empathy Map

Empathy Map (detailed version)

Use the empathy map to help you think through how to build empathy and create a stronger connection with clients, prospects and colleagues

I think, I believe

Simple image to remind you that communication is as much about your beliefs, their beliefs as the words you say.

Ding Dong Words

Aim to eliminate these 'Ding Dong' words from your vocabulary in order to increase your gravitas and authority with clients, prospects and colleagues.

Email checklist

Use this checklist to empower you to write more impactful emails to clients, colleagues and friends.

Recorded masterclasses

how to say no to law firm clients

Listen to the masterclass

Read the audio transcript of the masterclass

Recorded masterclass on how to have difficult conversations

Dog on the phone and looking the side

Listen to the masterclass

Read the audio transcript of the masterclass

Recorded masterclass on how to use the telephone with confidence

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