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OUR BLOG RESOURCES

two women on opposite sides of a statur to represent how to deal with professional jealousy

How to Deal with Professional Jealousy

By Heather Townsend
We’ve all experienced workplace jealousy at some point or other. Whether we’ve felt it, witnessed it or been a victim, we can all acknowledge that it is a real issue. So, how do you deal with jealousy in a professional environment? We’ve outlined six strategies for how to deal with professional jealousy so you can ...
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Man shouting into a phone to represent deal with difficult clients

The Ultimate Guide for Dealing With Difficult Clients

By Becky Rogers
Have you ever wondered how much easier your job would be if you didn’t have to deal with difficult clients? You're not alone! Unfortunately, difficult clients are part of the parcel when working in a client-facing role. So, what is the best way to deal with challenging client discussions? And can we decrease the likelihood ...
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hand holding books

Managing difficult conversations: 3 essential books to add to your arsenal

By Heather Townsend
Here are 3 essential books that you need to add to your reading list if you are looking for sound advice on how to manage difficult conversations (and people). I personally have all three books and regularly recommend them to our clients, particularly when they are struggling with conflict situations at work or difficult conversations ...
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Michele coached me through the period of my career when I moved from senior manager to director, and subsequently through to partner. She brought her experience to bear with insightful observations, and astute suggestions, and her help and advice were invaluable. I have no hesitation in recommending her to other accountants with partnership aspirations.

Jenny Reed

Technical and Training Partner, Wilkins Kennedy LLP

I have had a huge amount of fun working with Heather for the last 12 months and she has helped me establish myself as the firm's expert on independent retailers and FMCG. I've really enjoyed our time together as I have come away from each session energised. As a result of working with Heather I now have the luxury of picking the clients I want. No more relying on following up leads from the telemarketer for me. So many positive things have come out of our relationship, not least a 5x return on my investment, targeted introductions from her black book and 6 pieces of PR in the right trade press. Heather gives me energy, focus and accountability as well as a rich vein of ideas about content I can write to help me attract in the right sort of clients. I highly recommend Heather's services to any accountant or lawyer who wants to stand out and be able to attract the right clients to them.

Phil Mullis

Partner, Wilkins Kennedy LLP

John recently coached me on my successful run to Partnership. I can honestly say I have never worked with anyone who has Johns skills and background and applies them so effectively.

John was everything and more I wanted from a coach. He was always approached and available, and responsive given time zone differences.

He was supportive yet challenging and always thought provoking and had the ability to make me focus on what I needed to do/achieve.

I would have no hesitation in recommending John to anyone.

Henry Lacey

Partner, EY (Hong Kong)

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