Heather Townsend

Heather Townsend

Heather Townsend is the global expert on what it takes to make partner. She is the best-selling author of 5 books, including 'How To Make Partner And Still Have A Life' (co-written with Jo Larbie), 'Poised for partnership', 'The Go-To Expert' and 'The Financial Times Guide To Business Networking'.

Managing difficult conversations: 3 essential books to add to your arsenal

Here are 3 essential books that you need to add to your reading list. That is if you are looking for sound advice on how to manage difficult conversations (and people). I personally have all three books and regularly recommend them to my clients, particularly when they are struggling with conflict situations at work or …

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How to say no to a work project from a partner

How do you say no to a partner who is asking help from you for a work project? And how do you do it without offending them or hurting your career? Many lawyers, accountants, and consultants find it hard to say “no” when it comes to work, especially when it is work offered by a …

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how to say no to a partner

How to say no gracefully without fear of making a career limiting move

How to say no gracefully is the challenge facing most people in professional services. Saying no to the wrong person or in the wrong way can be a career-limiting move. Particularly if you are on Partner Track or seeking a promotion to the next level in your firm. The problem is, everyone needs to be …

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Changing the word impossible to possible.

5 ways to say no to clients without making them angry

How do you say no to clients without making them angry or frustrated? Finding clients is a difficult feat and that’s before even winning them. Therefore, it’s no wonder that the natural reaction for many lawyers, accountants, and consultants is to go above and beyond to make sure that they keep them. While this may …

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how to say no to clients

How to say no to law firm clients and still keep them happy

How to say no to law firm clients without making them feel frustrated or offended? Even with overfilled plates, many lawyers have the tendency to take on more work, to make promises all over the board and to stretch themselves as thin as they can to go above and beyond to make their clients happy. …

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how to say no to law firm clients

How to say no to client requests without hurting your career

How do you decline or say no to client requests without offending them or hurting your career? Saying “yes” to everything can seem like the best route to progress professionally. But what it actually does is that it piles even more onto your already full plate. Furthermore, it eats into your productivity, and it affects …

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how to say no to client requests

How to pick yourself up if you are unsuccessful in the partnership admissions vote

“We regret to inform you that you were unsuccessful in the partnership admissions vote…” If you are reading this article because you have just been told you are not going to make partner this time around, I feel for you. Whether you expected it or not, it’s a blow to the ego and I’m guessing …

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erasing the word impossible to show that it is possible to be successful in the partnership admissions vote

Why you need to do your due diligence on a firm before buying in (and how to do it!)

Does anyone really do their due diligence on a firm before buying in? If you are like nearly every other person in professional services, the day you get offered partnership will be one of the best days of your career. What you won’t be thinking about when the offer comes through is, “how solvent is …

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