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Client service tip: How to build up rapport with important clients and why not to use mirroring and matching as a technique to build up rapport
Attending networking events and talking to strangers is a way of life for many accountants, lawyers and consultants. Being able to keep a conversation going with a stranger is an art form. In this extract from an interview with Errol Williamson in Spring 2015, I answer the question about how to respond to an impromptu…
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