client service

How to say no to a law firm clients and still keep them happy

How to say no to law firm clients without making them feel frustrated or offended? Even with overfilled plates, many lawyers have the tendency to take on more work, to make promises all over the board and to stretch themselves as thin as they can to go above and beyond to make their clients happy. …

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how to say no to law firm clients

How to say no to client requests without hurting your career

How do you decline or say no to client requests without offending them or hurting your career? Saying “yes” to everything can seem like the best route to progress professionally. But what it actually does is that it piles even more onto your already full plate. Furthermore, it eats into your productivity, and it affects …

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how to say no to client requests

5 secrets to confidently and successfully give clients bad news

How to give clients bad news As a professional advisor, e.g an accountant, lawyer, or consultant, there are always going to be times when you need to give a client some bad news. The challenge is always how to deliver the news in a way which makes you feel confident that you can cope with …

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The ultimate guide to dealing with difficult or emotional clients

How many times have you thought that your job would be much easier if you didn’t have to deal with clients? The reality of a client-facing role in the professions is that difficult or emotional clients come as par for the course. I was running a training course on LinkedIn last week where one of …

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