Man shouting into a phone to represent deal with difficult clients
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The Ultimate Guide for Dealing With Difficult Clients

ByBecky Rogers

Have you ever wondered how much easier your job as a lawyer, accountant or consultant would be if you didn’t have to deal with difficult clients? You’re not alone! Unfortunately, difficult clients are part of the parcel when working in a professional service firm. So, what is the best way to deal with challenging client…

hand holding books
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Managing difficult conversations: 3 essential books to add to your arsenal

ByHeather Townsend

Here are 3 essential books that you need to add to your reading list if you are looking for sound advice on how to manage difficult conversations (and people). I’m Heather Townsend, author of Poised for Partnership and co-author of How to Make Partner & Still Have a Life. I’m the leading global expert in what it takes to…

cyclist
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This is why my husband and I had an argument on top of a steep hill

ByHeather Townsend

An incident from my recent holiday served a useful reminder of the importance of checking assumptions and clarifying exactly what a client wants. A long steep hill loomed My breathing was becoming heavier and heavier and even more laboured. My chest was screaming for my to stop. My legs were aching from every sinew. Then,…

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