Heather Townsend

Heather Townsend is the global expert on what it takes to make partner. She is the best-selling author of 5 books, including 'How To Make Partner And Still Have A Life' (co-written with Jo Larbie), 'Poised for partnership', 'The Go-To Expert' and 'The Financial Times Guide To Business Networking'.

What’s the difference between a coach and a mentor?

In the last two posts we have looked at the importance of your support team, and who should be in your support team. You will notice that we advocate using both a coach and a mentor. Many people are confused about the difference between the two. (If I can be honest, the coaching and mentoring …

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Who do successful potential partners need in their support team?

If you are serious about making partner, similar to the top athletes, you are going to need a support team around you. Everyone’s support team will be different. However, we suggest that an effective support team will have people playing five different types of roles. Mentor: Having someone in your firm who is more experienced …

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27 new (and not so new) ways to keep in touch with your network

Most of us are not fortunate enough to always meet prospects who are ready to buy or refer us to other potential buyers of our services. However at some point they will be ready to buy – and you want to be the professional they think of talking to first at this point. So, how …

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32 ways to say thank you quickly, personally and cheaply

Saying thank you for referrals or introductions to people is an important way to express your gratitude, and educate your network that you would like more of these. (This includes both your internal firm network and your external network) With a little thought and pre-planning, you can implement these ideas very quickly and always have …

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The pink car story: The next chapter

If you have ever heard me speak about networking or referral generation, then you will have heard me talk about the pink car story. For those of you who haven’t, here is a quick recap of the story. Last year, my family and I went camping down in Devon. This involved a 450 mile journey …

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What’s your suffix?

Whenever people talk about you they will normally add a tag line to you, for example, these are the suffixes that are typically applied to me: [quote]‘really knows her stuff’[/quote] [quote]‘author of ‘the FT Guide to Business Networking’[/quote] [quote]‘passionate and enthusiastic’[/quote] In the interests of balance, I am aware that occasionally the suffixes which are …

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3 ways your ‘story’ can help you be more successful

If you take a look at my diverse skills set, it’s very difficult at first glance to make sense of it – let alone seem credible for what I do. [quote]How does someone with an engineering degree, end up being an executive coach, organisational development consultant, award-winning writer, mother of two young children, business networking …

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What does your voicemail say about you?

Every time someone meets you for the first time they form an impression. Their impression is created by their previous experiences, values, beliefs and attitudes. You can’t stop this impression being quickly built – it’s how we are hard-wired. The places which people are going to meet you for the first time, include: Your voicemail …

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