The 7 deadly sins of client service
Good client service does not happen by accident. Read on for the seven deadly sins of client service
Search Results for: mindset
4 ways of building a powerful Business Case for partnership if you are non-fee earner
We have worked with a few professionals who were not client-facing and who needed to put together a Business Case for partner. They couldn’t build a Business Case based on the client work they would win or service. They needed to think more laterally about the advantage the partnership would gain if they were made…
5 savvy tips to get time to think even in the middle of a client crisis
When you work within the professions and have to record every six minutes, thinking space can be a bit of a luxury. However, time to think isn’t a luxury you can’t afford, it is an absolute necessity to be able to perform and make the right decisions. Here are our 5 tips to get your…
5 tips from a new partner to pass the competency based interview
It is always good to hear when one of our clients gets the partner role they wanted. It is even better when they give us detailed feedback about the process they went through, plus their tips to help others make it through! Following on from this post, here are 5 tips from one of our…
Your guide to demystifying competency based interviews within the partnership admissions process
It is always good to hear when one of our clients gets the partner role they wanted. It is even better when they give us detailed feedback about the process they went through, plus their tips to help others make it through! This post is the first part of a 2 part series, based on…
What changes as you move from senior associate to partner in a Magic Circle Law Firm? (It’s more than just your job title)
Many a senior associate and junior partner has come a cropper by failing to realise how the goal posts change when you finally get partner on your business card. In this blog post, we talk about how to make partner in a Magic Circle law firm by examining how the role of a partner in…
7 no-nonsense but effective ways to tell a team member that they are not performing
One common conversation I have with my clients is how to get the message through to a poor performer in the team. Whilst the intention is always there to have a difficult conversation, very often this intention is not acted on. After all, there are always more pressing client matters to attend to than having…
How long will it take to make partner?
It’s a question that most junior members of a firm want to ask: “How long to make partner?” I have coached many clients on their journey to partner so here are my insights on how long it may take, why it’s got longer, and what you can do to get there faster. How long to…
7 signs that your firm will put on you on partnership track – and your technical ability isn’t one of them
Did you know that behind closed doors your partners are considering whether you are future partner material? This will have a huge influence on whether you make partner at your firm, or any other firm. This may happen very formally with a firm doing a talent audit, or very informally when partners get together. In…
Business Development Clinic: should I work with a potential juicy client outside of my niche
This article discussed whether you should work with a client outside of your niche
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