Managing difficult conversations: 3 essential books to add to your arsenal
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Managing difficult conversations: 3 essential books to add to your arsenal

Here are 3 essential books that you need to add to your reading list if you are looking for sound advice on how to manage difficult conversations (and people). I personally have all three books and regularly recommend them to our clients, particularly when they are struggling with conflict situations at work or difficult conversations…

Conflict Resolution Tip: Context is normally everything
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Conflict Resolution Tip: Context is normally everything

Imagine this… You get on a train, planning to do some work on your iPad while you head into London. As the train progresses, it gets fuller and fuller. As a result, you move your coat and bag to let a family sit down next to you. The family is composed of a 5 year…

9 tips for successfully dealing with conflict at work
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9 tips for successfully dealing with conflict at work

Jon Baker, shares his top 9 tips for dealing with conflict in your team and workplace. Here are nine ideas to help you successful deal with conflict at work: Disagreement is not the same as conflict. Disagreement can lead to discussion and learning. It’s easy to sense disagreement and feel oneself getting ready for battle….

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