conflict management

Managing difficult conversations: 3 essential books to add to your arsenal

Here are 3 essential books that you need to add to your reading list. That is if you are looking for sound advice on how to manage difficult conversations (and people). I personally have all three books and regularly recommend them to my clients, particularly when they are struggling with conflict situations at work or …

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9 tips for successfully dealing with conflict at work

Jon Baker, shares his top 9 tips for dealing with conflict in your team and workplace. Here are nine ideas to help you successful deal with conflict at work: Disagreement is not the same as conflict. Disagreement can lead to discussion and learning. It’s easy to sense disagreement and feel oneself getting ready for battle. …

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