The Ultimate Guide for Dealing With Difficult Clients
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The Ultimate Guide for Dealing With Difficult Clients

Have you ever wondered how much easier your job would be if you didn’t have to deal with difficult clients? You’re not alone! Unfortunately, difficult clients are part of the parcel when working in a client-facing role. So, what is the best way to deal with challenging client discussions? And can we decrease the likelihood…

Managing difficult conversations: 3 essential books to add to your arsenal
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Managing difficult conversations: 3 essential books to add to your arsenal

Here are 3 essential books that you need to add to your reading list if you are looking for sound advice on how to manage difficult conversations (and people). I personally have all three books and regularly recommend them to our clients, particularly when they are struggling with conflict situations at work or difficult conversations…

This is why my husband and I had an argument on top of a steep hill
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This is why my husband and I had an argument on top of a steep hill

An incident from my recent holiday served a useful reminder of the importance of checking assumptions and clarifying exactly what a client wants. A long steep hill loomed My breathing was becoming heavier and heavier and even more laboured. My chest was screaming for my to stop. My legs were aching from every sinew. Then,…

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