dealing with conflict

Managing difficult conversations: 3 essential books to add to your arsenal

Here are 3 essential books that you need to add to your reading list. That is if you are looking for sound advice on how to manage difficult conversations (and people). I personally have all three books and regularly recommend them to my clients, particularly when they are struggling with conflict situations at work or …

Managing difficult conversations: 3 essential books to add to your arsenal Read More »

a woman with a mountain of books

This is why my husband and I had an argument on top of a steep hill

An incident from my recent holiday served a useful reminder of the importance of checking assumptions and clarifying exactly what a client wants. A long steep hill loomed My breathing was becoming heavier and heavier and even more laboured. My chest was screaming for my to stop. My legs were aching from every sinew. Then, …

This is why my husband and I had an argument on top of a steep hill Read More »

cyclist
Scroll to Top