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Do your client ‘account management’ calls feel more like taking orders than giving valuable advice? In this episode, I explain how to change these conversations so you feel like a valued professional and trusted advisor not just another pair of hands. This problem often happens when we let the client dictate the entire relationship, slowly…
Read this article for over 6 tips to successfully deal with tough colleagues.
Have you ever wondered how much easier your job would be if you didn’t have to deal with difficult clients? You’re not alone! Unfortunately, difficult clients are part of the parcel when working in a client-facing role. So, what is the best way to deal with challenging client discussions? And can we decrease the likelihood…
Here are 3 essential books that you need to add to your reading list if you are looking for sound advice on how to manage difficult conversations (and people). I personally have all three books and regularly recommend them to our clients, particularly when they are struggling with conflict situations at work or difficult conversations…
How do you say no to a partner who is asking help from you for a work project? And how do you do it without offending them or hurting your career? Many lawyers, accountants, and consultants find it hard to say “no” when it comes to work, especially when it is work offered by a…
How to say no gracefully is the challenge facing most people in professional services. Saying no to the wrong person or in the wrong way can be a career-limiting move. Particularly if you are on Partner Track or seeking a promotion to the next level in your firm. The problem is, everyone needs to be…
How do you say no to a partner through email and still save your career? Can you imagine saying “no” to a partner? Even though the mere thought of doing so may cause you to tremble. However, it can be completely necessary to refuse something that they have asked of you. Many lawyers, accountants, and…
When you work within the professions and have to record every six minutes, thinking space can be a bit of a luxury. However, time to think isn’t a luxury you can’t afford, it is an absolute necessity to be able to perform and make the right decisions. Here are our 5 tips to get your…
This article gives you 8 tips to help you mend a broken relationship with a client, supplier, manager, partner, colleague, friend or boss.
This article gives you 6 ideas, tips and techniques to successfully work with an unreasonable partner
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